Effective Date: July 25, 2025
Welcome to KlokHub! These Terms & Conditions ("Terms") govern your access to and use of the KlokHub mobile application, website, and all related services, features, content, and applications (collectively, the "Service").
Please read these Terms carefully before using the Service. By accessing or using the Service, you signify your agreement to be bound by these Terms, our Privacy Policy, Cancellation Policy, and Refund Policy, all of which are incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Service.
KlokHub reserves the right to modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our Service and updating the "Effective Date." Your continued use of the Service after such modifications constitutes your acceptance of the new Terms.
"KlokHub," "we," "us," or "our": Refers to the KlokHub platform and its operating entity.
"User," "you," or "your": Refers to any individual or entity accessing or using the Service, whether as a Client or a Freelancer.
"Client": An individual or entity that posts jobs or tasks and hires Freelancers through the Service.
"Freelancer": An individual or entity that offers and provides services to Clients through the Service.
"Job" or "Project": A specific task, assignment, or project posted by a Client for Freelancers to bid on or complete.
"Work Product": Any deliverables, materials, or intellectual property created by a Freelancer for a Client in connection with a Job.
"Escrow": The secure system provided by KlokHub to hold funds for fixed-price Projects until milestones are approved or the Project is completed.
"Service Fees": Fees charged by KlokHub for the use of its platform and services.
2.1. Eligibility: To access and use the Service, you must be at least 18 years old and capable of forming a binding contract. By registering an account, you represent and warrant that you meet these eligibility requirements.
2.2. Account Registration: You must register an account to use most features of the Service. When registering, you agree to:
Provide accurate, current, and complete information as prompted by the registration forms.
Maintain and promptly update your account information to keep it accurate, current, and complete.
Maintain the security and confidentiality of your password and identification.
Notify KlokHub immediately of any unauthorized use of your account or any other breach of security.
Be fully responsible for all activities that occur under your account.
2.3. Account Types: You may register as either a "Client" or a "Freelancer." You may also have both roles, but each role operates independently for specific functions (e.g., posting a job as a Client, applying for a job as a Freelancer).
3.1. General Responsibilities for All Users:
You agree to use the Service in compliance with all applicable laws, regulations, and these Terms.
You are solely responsible for your interactions with other users on the Service.
You agree not to engage in any activity that interferes with or disrupts the Service or the servers and networks connected to the Service.
You agree not to use the Service for any fraudulent or unlawful purposes.
3.2. Client Responsibilities:
Job Posting: Clients are responsible for providing clear, accurate, and comprehensive descriptions of Jobs, including requirements, deadlines, and payment terms.
Payment Obligations: Clients agree to pay Freelancers for all work performed and approved through the Service, in accordance with the agreed-upon terms and KlokHub's payment policies.
Review and Approval: Clients are responsible for timely review and approval of Freelancer's work and milestones. Delays in approval may affect payment release schedules.
Intellectual Property: Clients are responsible for ensuring they have the necessary rights to use any materials they provide to Freelancers and that their use of the Work Product complies with all applicable laws.
Feedback: Clients agree to provide honest and fair feedback on Freelancers' performance.
3.3. Freelancer Responsibilities:
Profile Accuracy: Freelancers are responsible for maintaining an accurate and up-to-date profile that truthfully represents their skills, experience, and qualifications.
Proposal Submission: Freelancers agree to submit proposals that accurately reflect their understanding of the Job and their ability to complete it.
Service Delivery: Freelancers agree to perform services professionally, diligently, and in accordance with the agreed-upon scope, quality standards, and deadlines.
Communication: Freelancers agree to maintain clear and timely communication with Clients regarding project progress, challenges, and any necessary adjustments.
Payment Expectations: Freelancers agree to utilize KlokHub's payment system for all payments related to Jobs sourced through the Service.
Intellectual Property: Freelancers agree to transfer ownership of the Work Product to the Client upon full payment, unless otherwise explicitly agreed upon in writing.
Feedback: Freelancers agree to provide honest and fair feedback on Clients and Jobs.
4.1. Platform Provider: KlokHub operates solely as an online platform to connect Clients and Freelancers. We provide tools and features to facilitate communication, collaboration, and payment processing.
4.2. No Employment Relationship: KlokHub does not employ Freelancers. Freelancers are independent contractors and are solely responsible for their own taxes, insurance, and compliance with all applicable laws related to their independent contractor status. KlokHub does not control the methods or manner by which Freelancers perform their services.
4.3. No Guarantee of Work or Quality: KlokHub does not guarantee the availability of Jobs for Freelancers or the quality of services provided by Freelancers. While we strive to maintain a high-quality platform, we do not endorse or make any representations about the reliability, expertise, or quality of any user.
4.4. Dispute Resolution Facilitator: KlokHub provides a dispute resolution process to assist Clients and Freelancers in resolving disagreements. While we aim to mediate and facilitate fair outcomes, KlokHub is not a judicial body and our decisions are based on the evidence provided within the platform.
5.1. KlokHub Service Fees: KlokHub charges Service Fees for the use of its platform. These fees may include:
Freelancer Service Fees: A percentage of the Freelancer's earnings on Projects completed through the Service.
Client Service Fees: A percentage or fixed fee charged to Clients for posting Jobs or processing payments.
Payment Processing Fees: Fees charged by third-party payment processors, which may be passed on to users.
Specific fee structures will be clearly outlined on the Service and may vary based on project type, value, or promotional offers. All fees are subject to change, with prior notice to users.
5.2. Payment Processing: All payments for Jobs conducted through KlokHub must be processed via KlokHub's designated payment system. Circumventing KlokHub's payment system is a violation of these Terms and may lead to account suspension or termination.
5.3. Escrow System: For fixed-price Projects, Clients are required to fund the Project into KlokHub's secure escrow system before work commences. Funds will be released to the Freelancer upon Client approval of milestones or final Project completion, or through the dispute resolution process.
5.4. Taxes: Users are solely responsible for identifying and paying all applicable taxes (including income tax, VAT, or other sales taxes) associated with their use of the Service and any earnings or payments received. KlokHub does not provide tax advice.
6.1. KlokHub Content: All content on the Service, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of KlokHub or its content suppliers and is protected by international copyright laws.
6.2. User Content:
Your Content: You retain all ownership rights to any content you submit, post, or display on or through the Service, including your profile information, job postings, proposals, and Work Product ("User Content").
License to KlokHub: By submitting User Content, you grant KlokHub a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Service and KlokHub's business, including for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels.
Work Product Ownership: Upon full payment by the Client for a Job, the Freelancer agrees to assign all intellectual property rights in the Work Product to the Client, unless otherwise explicitly agreed upon in writing between the Client and Freelancer. The Freelancer retains a limited, non-exclusive, non-transferable license to use the Work Product solely for portfolio display purposes, unless the Client explicitly prohibits such use.
Users agree to keep confidential any proprietary or sensitive information disclosed by other users during the course of a Project ("Confidential Information"). This includes, but is not limited to, business plans, financial data, client lists, trade secrets, and any other information marked as confidential or that would reasonably be understood to be confidential. This obligation of confidentiality shall survive the termination of your use of the Service.
You agree not to engage in any of the following prohibited activities:
Violating any applicable law or regulation.
Infringing upon the rights of others, including intellectual property rights.
Posting false, misleading, defamatory, or fraudulent information.
Harassing, abusing, or threatening other users.
Attempting to circumvent KlokHub's payment system by making or receiving payments outside the platform for Jobs initiated through KlokHub.
Using the Service to send unsolicited commercial messages ("spam").
Introducing viruses, Trojan horses, worms, or other malicious code.
Attempting to gain unauthorized access to any portion of the Service, other users' accounts, or computer systems or networks connected to the Service.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Collecting or harvesting any personally identifiable information from the Service without explicit consent.
Using automated means (e.g., bots, scrapers) to access the Service or collect data.
9.1. User-to-User Disputes: KlokHub encourages Clients and Freelancers to resolve disputes amicably through direct communication. If direct resolution fails, either party may initiate KlokHub's formal Dispute Resolution process as outlined in our Refund Policy. KlokHub will review the evidence and facilitate a resolution, which may include recommending a refund or payment adjustment.
9.2. Disputes with KlokHub: Any dispute or claim relating in any way to your use of the Service or these Terms will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration will be conducted by a single arbitrator in accordance with the rules of a recognized arbitration body in Nigeria. The arbitration will take place in Abuja, Nigeria.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KLOKHUB, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLOKHUB ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
IN NO EVENT SHALL KLOKHUB'S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO KLOKHUB DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
You agree to defend, indemnify, and hold harmless KlokHub, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Your violation of these Terms or any applicable law or regulation.
Your use of the Service, including your User Content.
Your interactions with other users, including any disputes.
Your negligence or willful misconduct.
12.1. Termination by You: You may terminate your account at any time by contacting KlokHub support.
12.2. Termination by KlokHub: KlokHub may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Grounds for termination include, but are not limited to:
Breach of these Terms or any other KlokHub policy.
Fraudulent or illegal activity.
Circumvention of the KlokHub payment system.
Repeated negative feedback or non-performance.
Any activity that harms the reputation or operation of KlokHub.
12.3. Effect of Termination: Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Any outstanding payments for completed work will be processed in accordance with our Refund Policy.
These Terms shall be governed and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Abuja, Nigeria for the purpose of litigating all such claims or disputes, unless otherwise specified in the Dispute Resolution section.
KlokHub reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
15.1. Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
15.2. Entire Agreement: These Terms, together with the Privacy Policy, Cancellation Policy, and Refund Policy, constitute the entire agreement between you and KlokHub regarding your use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
15.3. Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and KlokHub's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
15.4. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without KlokHub's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. KlokHub may freely assign or transfer these Terms without restriction.
If you have any questions about these Terms, please contact us at:
KlokHub Support Email: support@klokhub.com Address: [KlokHub's Physical Address - e.g., relevant office address in Nigeria]
