Effective Date: July 25, 2025
Welcome to KlokHub! This Privacy Policy describes how KlokHub ("KlokHub," "we," "us," or "our") collects, uses, processes, and shares your information when you use our mobile application, website, and related services (collectively, the "Service").
We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
We collect information from you to provide and improve our Service, facilitate connections between clients and freelancers, process payments, and ensure a secure and reliable platform. The types of information we collect include:
1.1. Information You Provide Directly to Us:
Account Information: When you register for an account, we collect your name, email address, phone number, password, and role (Client or Freelancer).
Profile Information:
For Freelancers: We collect information related to your skills, professional experience, portfolio, desired rates, work samples, availability, profile picture, and any other information you choose to include in your public profile.
For Clients: We collect information related to your company name, industry, job posting details, and any other information you provide when creating a client profile.
Job Postings and Proposals: Information you provide when creating job posts (for Clients) or submitting proposals (for Freelancers), including project descriptions, requirements, budget, deadlines, and communication related to these activities.
Communications: Any communications you exchange with us (e.g., customer support inquiries), or with other users through the Service's messaging features.
Payment Information: To process payments, we collect payment details such as bank account information, mobile money details, or other payment service provider details. Note: We use secure third-party payment processors (e.g., Flutterwave, Paystack) to handle payment transactions. We do not directly store your full credit card numbers.
Verification Information: For identity verification purposes, we may collect copies of government-issued IDs (e.g., National ID, Driver's License, International Passport) or other verification documents to ensure compliance with legal obligations and enhance platform security.
Feedback and Reviews: Information you provide when you rate or review other users or the Service.
Marketing Preferences: Your preferences for receiving marketing communications from us.
1.2. Information We Collect Automatically When You Use Our Service:
Usage Information: We collect information about your interactions with the Service, such as the pages or content you view, the jobs you search for, the proposals you send, the features you use, and the time, frequency, and duration of your activities.
Device Information: We collect information about the device you use to access the Service, including the hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.
Log Data: Our servers automatically record information that your device sends when you use our Service. This Log Data may include your Internet Protocol ("IP") address, browser type, app version, pages visited, time spent on those pages, and other statistics.
Location Information: With your consent, we may collect precise location information from your mobile device when you use our Service. This can be used for features like connecting you with local opportunities or verifying your location for certain services. You can disable location services through your device settings.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information, understand your preferences, improve your experience, and analyze usage patterns. For more information, please see our Cookie Policy below.
1.3. Information We Collect from Third Parties:
Payment Processors: When you make or receive payments through the Service, our payment processors may provide us with transaction details, such as confirmation of payment, amount, and the last four digits of your payment method.
Identity Verification Services: We may use third-party identity verification services to verify your identity and prevent fraud. These services may provide us with information from public databases or other sources.
Social Media Services: If you choose to link, create, or log in to your KlokHub account through a third-party social media service (e.g., Google, Facebook), we may obtain information from that service, such as your public profile information, friends list, and email address, based on your privacy settings on that service.
Analytics Providers: We may receive aggregated or anonymized usage data from third-party analytics providers that help us understand how users interact with our Service.
We use the information we collect for various purposes, including:
To Provide and Maintain the Service: Operate, maintain, and improve the features and functionality of KlokHub, including facilitating job postings, proposals, and communication between users.
To Personalize Your Experience: Tailor the content and features of the Service, such as recommending relevant jobs to freelancers or suitable freelancers to clients.
To Process Transactions: Facilitate payments, manage invoices, and ensure the smooth execution of financial transactions between clients and freelancers.
For Communication:
Send you service-related communications (e.g., account verification, security alerts, updates, technical notices).
Send you notifications about job opportunities, proposals, messages, and project updates.
Respond to your inquiries, comments, and requests.
For Security and Fraud Prevention: Detect, prevent, and address fraudulent or illegal activities, security incidents, and protect the rights, property, or safety of KlokHub, our users, or others.
For Identity Verification: Verify your identity to ensure a trustworthy and compliant platform environment.
For Analytics and Research: Understand and analyze how you use the Service, track usage patterns, conduct research, and perform statistical analysis to improve our services, features, and user experience.
For Marketing and Promotion: Send you promotional messages, marketing materials, and information about new features, services, and special offers that may be of interest to you (you can opt-out of marketing communications).
For Compliance and Legal Obligations: Comply with applicable laws, regulations, legal processes, and governmental requests, and enforce our Terms of Service and other policies.
To Facilitate Passive Income Opportunities: Enable and manage features that allow freelancers to offer pre-packaged services or digital products, facilitating passive income generation.
We may share your information with third parties in the following circumstances:
3.1. With Other Users of the Service:
For Clients: When you post a job, your profile information (name, company, industry) and job details are visible to freelancers who apply or are matched with your post. When you hire a freelancer, certain contact information may be shared for project communication.
For Freelancers: When you submit a proposal or accept a job, your public profile information (name, skills, portfolio, rates, reviews) is visible to clients. Once hired, certain contact information may be shared for project communication.
3.2. With Service Providers:
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:
Payment processing (e.g., Flutterwave, Paystack)
Identity verification
Cloud hosting and data storage (e.g., AWS, Google Cloud)
Customer support
Analytics and marketing services
Email and SMS communication services
These service providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to protect your information.
3.3. For Legal Reasons:
We may disclose your information if we believe it's necessary to:
Comply with any applicable law, regulation, legal process, or governmental request.
Enforce our Terms of Service, Privacy Policy, and other agreements.
Investigate, prevent, or take action regarding potential violations of our policies, suspected illegal activities, or fraud.
Protect the rights, property, or safety of KlokHub, our users, or the public.
3.4. Business Transfers:
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
3.5. With Your Consent:
We may share your information with third parties when we have your explicit consent to do so.
3.6. Aggregated or Anonymized Data:
We may share aggregated or anonymized data (data that does not identify you personally) with third parties for various purposes, including industry analysis, demographic profiling, research, marketing, and other business purposes.
You have certain rights regarding your information:
Access and Update Your Information: You can access and update most of your account and profile information directly through your KlokHub account settings.
Account Deactivation/Deletion: You may deactivate or request the deletion of your KlokHub account by contacting our support team. Please note that even after deactivation, some information may be retained for a limited period for legal and legitimate business purposes (e.g., to comply with legal obligations, resolve disputes, enforce agreements).
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt-out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relations.
Location Information: You can enable or disable location services for our mobile application through your device settings.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. However, if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
"Do Not Track" Signals: KlokHub does not currently respond to "Do Not Track" signals.
We implement reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure socket layer technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
You are also responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.
KlokHub operates globally. Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than those in your country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
KlokHub is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records. If you believe we might have any information from or about a child under 18, please contact us at [support email address].
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also notify you through other means, such as email or a prominent notice on our Service. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
KlokHub Support Email: support@klokhub.com Address: [KlokHub's Physical Address - e.g., relevant office address in Nigeria]
Appendix: KlokHub Cookie Policy
This Cookie Policy explains how KlokHub ("KlokHub," "we," "us," or "our") uses cookies and similar technologies when you visit or use our mobile application and website (the "Service").
What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit certain websites or use certain apps. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
How We Use Cookies
We use cookies and similar tracking technologies for various purposes:
Strictly Necessary Cookies: These cookies are essential for the operation of our Service. They enable core functionality like security, network management, and accessibility. Without these cookies, the Service cannot function properly.
Performance/Analytics Cookies: These cookies collect information about how you use our Service, such as which pages you visit most often and if you encounter error messages. They help us understand and improve the performance of our Service.
Functionality Cookies: These cookies allow our Service to remember choices you make (like your username, language, or region) and provide enhanced, more personalized features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission.
Third-Party Cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. Examples include:
Google Analytics: For website analytics.
Payment Gateway Cookies: For secure payment processing.
Your Choices Regarding Cookies
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
You can manage your cookie preferences through:
Browser Settings: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Mobile Device Settings: For mobile apps, your device may offer tools to control data collection for interest-based advertising.
More Information
For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Changes to Our Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page.
